Q: What are your health and safety protocols?
A: Since COVID-19, I have increased our already high standards of excellence. I require any team member to wear face masks, gloves, and head coverings/hats. Specifically, face masks are worn before entering any space and not removed until after leaving, not just while prepping and cooking. Also, team members change gloves regularly and at least every 30 minutes while prepping and cooking. We additionally follow strict and thorough handwashing guidelines issued by the FDA and CDC.
Q. Is gratuity included?
A. No, I don't automatically charge a gratuity. I suggest an optional 10-20% gratuity for our team members, based on the size and type of event. Gratuity can be paid the same day directly to the team member via cash, CashApp, Venmo, or PayPal. Gratuity is always appreciated but never expected.
Q. Do you require deposits?
A.Yes, event dates and times are secured upon receipt of a deposit. You can adjust your menu and services up until 7 days prior to your event date and time.
Q: Is service limited to a certain geographic area?
A. Yes, we currently serve the New York City area and parts of New Jersey. Distance charges may apply for more than 30 miles from Manhattan.
Q. What if I want to change my menu?
A. You can adjust your menu and services up until 7 days prior to your event date and time.
Q. What is your cancellation policy?
A. 14+ Days Prior to Original Date of Event: 50% of your initial deposit is non-refundable; Any other real charges incurred on behalf of client (i.e. Tasting Fees, Pre-Paid Rentals, Staffing, etc.) are non-refundable; and 3% Credit Card Processing Fees on any payments processed are non-refundable. Within 14 days of Original Event Date: Payments are Non-refundable.
Q. Where can you cater?
A. We can cater at any location that allows caterers. This includes public or private locations, parks, beaches, recreation centers, churches, venue spaces, etc.
Q. What about the leftovers?
A. We encourage each client to bring to-go containers. We do not provide containers for leftover food otherwise.
Q. When do you need to know the number of guests?
A. We will need your final guest count 14 days prior to your event date, which is also when the final balance will be due.
Q. Do you have any children’s options?
A. We do not offer children’s menus but we can work with you to recommend kid-friendly options for your menu choice(s).
Q.Can I substitute items or change the menus?
A. Yes, all of our menus are suggestions based on popular requests and combinations. We are flexible to customize for you.
Q. Are there vegetarian, vegan, gluten-free and allergen-free options?
A. Yes, if you let us know how many guests require an alternative option we will work with you on a menu custom to their needs.
Q. Can I just pick up the food?
A. Most menus are also available for Pick up or Delivery – minimums apply.
Q. Do you all also handle event planning and rentals?
A. No. You will need to hire an event planner for logistics and decor needs as well as coordinating all of your rental needs. My focus is on the food and quality of service of all items on the plate.
Q. Do you offer tastings?
A. Yes, tastings are complementary to booked clients and include up to 2 people. If you would like to have a tasing to decide whether not to book with us, we offer those as well starting at $150.00 for up to 4 people. Bonus! If you book with us within 2 weeks of your tasting date we will apply the $100 fee to your final invoice.